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What is a customer experience survey? Tips and metrics

What is a customer experience survey? Tips and metrics

Have you ever come across a customer experience survey on a website in or in your inbox after purchasing a product or using a service?...

Erin Gilliam Haije

Erin Gilliam Haije 19/06/2023

Mopinion obtains new WCAG Guidelines Level AA certification

Mopinion obtains new WCAG Guidelines Level AA certification

We are happy to announce that Mopinion has once again met the WCAG guidelines, making our software WCAG 2.1 Level AA compliant. This means...

Erin Gilliam Haije

Erin Gilliam Haije 10/06/2023

Feedback Analysis Made Even Easier – Introducing Direct Insights

Feedback Analysis Made Even Easier – Introducing Direct Insights

We’ve just released a brand-new unique feature called Direct Insights, the easiest and fastest way to analyze all your incoming...

Jos van der Kooij

Jos van der Kooij 08/06/2023

New iOS SDK: New options, effortless integration

New iOS SDK: New options, effortless integration

Calling all Apple iOS people! As mobile apps continue to dominate our digital landscape, the importance of mobile feedback cannot be...

Jos van der Kooij

Jos van der Kooij 07/06/2023

What are the best customer experience metrics and KPIs?

What are the best customer experience metrics and KPIs?

‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually,...

Erin Gilliam Haije

Erin Gilliam Haije 06/06/2023

Discover how Lely gathers feedback worldwide with Multi-Language Reporting

Discover how Lely gathers feedback worldwide with Multi-Language Reporting

Lely is a Dutch agricultural machine and robot manufacturer. With their innovative solutions, they make life easier for farmers worldwide....

Lynn Jonker 25/05/2023

How to ask for product feedback

How to ask for product feedback

Let’s kick this blog about product feedback off with explaining what we mean (in this case) when we talk about product. As you are...

Quirijn van der Haven

Quirijn van der Haven 16/05/2023

Measure the Phygital Experience with customer feedback

Measure the Phygital Experience with customer feedback

Let’s get phygital, phygital… Many retailers nowadays operate both offline and online. In addition to physical stores, they opened...

Lynn Jonker 09/05/2023

How feedback helps insurance companies overcome digitalisation challenges

How feedback helps insurance companies overcome digitalisation challenges

With the migration to digital, many insurance companies are actually experiencing increased friction rather than a smoother online...

Erin Gilliam Haije

Erin Gilliam Haije 28/03/2023

Best product feedback questions to incorporate in your feedback surveys

Best product feedback questions to incorporate in your feedback surveys

Have you ever purchased a product or used a service that left you feeling unsatisfied or disappointed? Perhaps you encountered a glitch in...

Quirijn van der Haven

Quirijn van der Haven 23/03/2023

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