customer effort score

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What is a customer experience survey? Tips and metrics

What is a customer experience survey? Tips and metrics

Have you ever come across a customer experience survey on a website in or in your inbox after purchasing a product or using a service?...

Erin Gilliam Haije

Erin Gilliam Haije 19/06/2023

What are the best customer experience metrics and KPIs?

What are the best customer experience metrics and KPIs?

‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually,...

Erin Gilliam Haije

Erin Gilliam Haije 06/06/2023

Best Feedback Templates for Customer Effort Score (CES)

Best Feedback Templates for Customer Effort Score (CES)

Customer Effort Score (CES) is a customer satisfaction metric that is widely used in the feedback world. In essence, CES measures the ease...

Erin Gilliam Haije

Erin Gilliam Haije 31/07/2018

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