benchmark Archives - Mopinion

What experts have to say about the results from the Digital CX Management Benchmark report 2023

Lynn Jonker — Tue, 21 Mar 2023 08:39:39 +0000

A few weeks ago, we released the Digital CX Management Benchmark report 2023, and it’s packed with some pretty interesting findings. The report has left us with some thought-provoking questions, such as: Why are businesses investing more resources in traditional CX instead of Digital CX? Why does measuring and managing feedback get more attention than […]

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Digital Customer Experience Benchmark 2023

Erin Gilliam Haije — Mon, 30 Jan 2023 07:57:45 +0000

How does your organisation measure up in terms of digital customer experience management? The Digital Customer Experience Benchmark 2023 tells all. This report reveals some interesting insights into how organisations across the globe are keeping pace with digital customer experience management. In order to succeed in a more complex digitising world, you need to offer […]

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Coming Soon! Digital Customer Experience Benchmark Report

Erin Gilliam Haije — Mon, 19 Dec 2022 06:55:26 +0000

How does your organisation measure up in terms of digital customer experience management? Just a little bit longer and we’ll show you. With nearly eight thousand professionals selected to participate in Mopinion’s Digital Customer Experience Benchmark report, we will provide insights from professionals active in various fields such as Digital Marketing, Customer Experience and Product […]

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Digital Customer Experience Benchmark 2016

Kees Wolters — Wed, 16 Nov 2016 13:20:00 +0000

The Digital Customer Experience Benchmark 2016 reveals that most major European companies still remain in the beginning stages of monitoring customer experience through digital channels such as websites and mobile apps. Nearly half of these respondents feel that they are doing reasonably well in terms of monitoring customer feedback. Nonetheless, in terms of customer follow-ups […]

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Digital Customer Experience Benchmark 2015

Kees Wolters — Fri, 02 Oct 2015 15:37:07 +0000

The Digital Customer Experience Benchmark 2015 shows that most major European companies are still at the beginning of monitoring customer experience through digital channels such as websites and mobile apps. Almost half of the respondents in the survey believe they are doing pretty well in monitoring customer feedback. However, companies often do little for solid […]

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