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Posts
Providing a good Customer Experience (CX) is on just about every organisation’s agenda these days. But where exactly is it headed? We...
Why The Customer Experience Should Be Your Main Focus This Year
If you’ve ever worked in the service industry I’m sure the chant “the customer is always right” still rings in your head. Customer...
Alpharooms uses feedback to aid in customer experience initiatives
Alpharooms is one of the UK’s leading websites for discount hotels and flights, offering deals to over 220,000 properties around the...
How Canterbury City Council leverages online feedback
Canterbury City Council (CCC) is the local authority for the City of Canterbury, which is situated in the county of Kent, United Kingdom....
How government agencies & NGOs can achieve online customer centricity
More and more government agencies and NGOs are starting to focus on what is called ‘the online citizen experience’. In fact...
Top Digital Customer Experience (CX) Trends for 2019
Welcome to 2019… where digital technologies will start evolving faster than we can adapt. Where customers’ experience expectations...
From Pilot to Proven: Intergamma’s Feedback Story
Intergamma, the organisation behind brands GAMMA and KARWEI is the largest DIY (hardware) company in the Benelux region – with nearly...
4 Steps to a Successful Customer Obsessed Marketing Strategy
Customers are the most important cog in your business. Without them, you don’t have a business. But, despite all the tools we have today...