Sjoerd van der Plas, Author at Mopinion https://mopinion.com/author/sjoerd/ Customer Feedback Intelligence For Digital Enterprises Wed, 06 Sep 2023 08:28:15 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 Why it’s worth listening to the Voice of the Customer https://mopinion.com/listening-to-the-voice-of-the-customer/ https://mopinion.com/listening-to-the-voice-of-the-customer/#respond Fri, 10 Mar 2017 09:00:54 +0000 https://mopinion.com/?p=8555 Having an online customer feedback tool in place is one thing. But putting it to good use and actually listening to your customers? That’s another. Unfortunately there are many instances in which online customer feedback “falls on deaf ears”. Just a mere 46% of consumers feel that their feedback is being used in a constructive […]

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