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It is likely that most of you reading this already have an online customer experience program in place, with feedback collection tools...
Pros and Cons of Feedback Collection Types over the Years
Smart businesses know customers are always in the driver’s seat thanks to the introduction of the internet. It has given them a powerful...
Pros & cons of self-service customer feedback tools
More and more companies are making every effort to improve the (digital) customer experience. According to Forrester, in 2019 this market...
Utilising customer feedback to increase online sales
Research shows that 69% of online visitors are leaving your ordering funnels without completing the order. However, increasing conversions...
The difference between User Experience and Customer Experience
The Customer Experience (CX) is the preoccupation for most customer facing organisations. In an age where customer service is the...
Digital CX – capturing the right customer insights
Depending on their goals a customer has from using your digital channels, they may choose different paths to reach them. Equally, one...
Embracing the Benefits of your Enthusiastic Customers
When it comes to customer loyalty it’s very easy for businesses to focus on those people that have had problems or issues and want to...
Taking customer experience management to the next level
Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’...