Digital Feedback

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homeQgo taps into the online customer journey with user feedback

homeQgo taps into the online customer journey with user feedback

Sustainability has – partly due to the climate agreement – been an increasingly popular item on the agenda of many homeowners....

Mi-choe Emanuelson

Mi-choe Emanuelson 16/02/2022

What comes first: Quantitative or qualitative data analysis?

What comes first: Quantitative or qualitative data analysis?

What came first, the chicken or the egg? This debate has been going on for hundreds of years, and scientific results are still somewhat...

Lynn Jonker 15/02/2022

Your Guide to Customer Experience Feedback

Your Guide to Customer Experience Feedback

You’re only as good as your customer experience – and only a superior customer experience is what will convince your customers to...

Erin Gilliam Haije

Erin Gilliam Haije 03/02/2022

Designing Insightful Customer Feedback Forms with Mopinion

Designing Insightful Customer Feedback Forms with Mopinion

When it comes to creating a feedback survey or form, some people tend to create haphazard surveys, without really thinking about what...

Penny Warnock 30/12/2021

URSSAF fortifies online VoC program with Mopinion

URSSAF fortifies online VoC program with Mopinion

The French URSSAF and its network have a mission of general interest: managing the collection of contributions and fees intended to...

Erin Gilliam Haije

Erin Gilliam Haije 10/12/2021

NPS: What It Says, and Why It’s Not Enough

NPS: What It Says, and Why It’s Not Enough

Recently, during my performance assessment, I was asked to rate myself. Hmm, interesting! Personally, I’m not really known for being...

Mi-choe Emanuelson

Mi-choe Emanuelson 15/11/2021

Feedback Fatigue: Give your customers a break

Feedback Fatigue: Give your customers a break

It’s safe to say that marketers want to know what customers think, meaning they want to gather as much data as possible for their...

Penny Warnock 18/10/2021

Lowell Nordics supercharges client engagement with Mopinion

Lowell Nordics supercharges client engagement with Mopinion

Founded in 2004, Lowell operates in 3 different regions of Europe: The UK, Nordics, and DACH. Their goal? To work tirelessly to benefit...

Penny Warnock 12/10/2021

Why you need CX for your EX

Why you need CX for your EX

Mopinon has just released another new episode on its growingly popular podcast series, 360 Digital. So what’s the hot topic this month?...

Penny Warnock 13/09/2021

Soft Data vs Hard Data for Conversion Rate Optimisation

Soft Data vs Hard Data for Conversion Rate Optimisation

When it comes to conversion rate optimisation, the process could accurately be compared to a balancing act. Today, there are an abundance...

Penny Warnock 29/07/2021

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