nps Archives - Mopinion https://mopinion.com/tag/nps/ Customer Feedback Intelligence For Digital Enterprises Mon, 13 Nov 2023 10:50:17 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 What is a customer experience survey? Tips and metrics https://mopinion.com/customer-experience-survey/ https://mopinion.com/customer-experience-survey/#respond Mon, 19 Jun 2023 08:05:02 +0000 https://mopinion.com/?p=85245 Have you ever come across a customer experience survey on a website in or in your inbox after purchasing a product or using a service? These types of online surveys are becoming increasingly common as companies strive to improve their customer experience and gain a competitive edge in the market. In fact, according to SuperOffice, […]

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]]> https://mopinion.com/customer-experience-survey/feed/ 0 What are the best customer experience metrics and KPIs? https://mopinion.com/customer-experience-metrics/ https://mopinion.com/customer-experience-metrics/#respond Tue, 06 Jun 2023 11:42:53 +0000 https://mopinion.com/?p=85342 ‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually, so should you. Customer experience metrics (or KPIs) are measurements used to evaluate the satisfaction and overall experience of customers with a business or product. These metrics provide insights into the performance of a business […]

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]]> https://mopinion.com/customer-experience-metrics/feed/ 0 NPS: What It Says, and Why It’s Not Enough https://mopinion.com/nps-what-it-says-and-why-its-not-enough/ https://mopinion.com/nps-what-it-says-and-why-its-not-enough/#respond Mon, 15 Nov 2021 11:47:32 +0000 https://mopinion.com/?p=47369 Recently, during my performance assessment, I was asked to rate myself. Hmm, interesting! Personally, I’m not really known for being an overly-enthusiastic, positive person who throws around high remarks. You can be sure that you won’t see me filling in a 9 anywhere anytime soon. If I leave feedback somewhere, it’s almost always more than […]

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]]> https://mopinion.com/nps-what-it-says-and-why-its-not-enough/feed/ 0 What is a Customer Feedback Metric? https://mopinion.com/what-is-a-customer-feedback-metric/ https://mopinion.com/what-is-a-customer-feedback-metric/#respond Wed, 23 Jan 2019 07:01:40 +0000 https://mopinion.com/?p=18830 The use of metrics is a practice businesses apply to nearly all aspects of their organisation. Whether that’s finance, competition, customer requirements, expectations, employee performance, or marketing, metrics matter. Metrics reflect and support the strategies of these business areas, giving us leverage to improve in any way we can. So why would this be any […]

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]]> https://mopinion.com/what-is-a-customer-feedback-metric/feed/ 0 How to collect NPS on your website https://mopinion.com/how-to-collect-nps-on-your-website/ https://mopinion.com/how-to-collect-nps-on-your-website/#comments Tue, 22 Nov 2016 09:28:00 +0000 https://mopinion.com/?p=6315 As part of my work, I spend a lot of time on websites. Browsing, researching and perusing are all part of a Business Development Rep’s daily tasks. Thanks to this I’ve seen my fair share of digital feedback forms. I’ve seen some forms that really impressed me in their delivery while others have left quite […]

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