government & ngos Archives - Mopinion https://mopinion.com/tag/government-and-ngos/ Customer Feedback Intelligence For Digital Enterprises Tue, 28 Nov 2023 12:41:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 4 ways feedback improves the customer journey for government and nonprofit organisations https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/ https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/#respond Wed, 23 Aug 2023 08:22:36 +0000 https://mopinion.com/?p=86058 Governmental and nonprofit organisations deal with considerable amounts of data. Taxes, unemployment, immigration, impact stories, event registrations, financial data, etc. The list is long. Naturally, this creates a lot of content… as in loads! While posting this sort of information on a website or in a newsletter is an efficient way of reaching a large […]

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]]> https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/feed/ 0 URSSAF fortifies online VoC program with Mopinion https://mopinion.com/urssaf-online-voice-of-the-customer/ https://mopinion.com/urssaf-online-voice-of-the-customer/#respond Fri, 10 Dec 2021 07:00:57 +0000 https://mopinion.com/?p=47090 The French URSSAF and its network have a mission of general interest: managing the collection of contributions and fees intended to guarantee financing of the French social security model. The organisation serves the four branches of the general social security system: health, old age, family, and work-related accidents/occupational diseases. So what exactly do they do […]

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]]> https://mopinion.com/urssaf-online-voice-of-the-customer/feed/ 0 Mopinion rolls up its sleeves for Stichting Jarige Job https://mopinion.com/mopinion-rolls-up-its-sleeves-for-stichting-jarige-job/ https://mopinion.com/mopinion-rolls-up-its-sleeves-for-stichting-jarige-job/#respond Fri, 25 Sep 2020 10:37:48 +0000 https://mopinion.com/?p=37177 At Mopinion we are big fans of teamwork and we are certainly not averse to hard work. We do this for our customers, but we also think it is important to dedicate ourselves to our society. That is why this past week a group of Mopinion employees headed over to Stichting de Jarige Job (Jarige […]

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]]> https://mopinion.com/mopinion-rolls-up-its-sleeves-for-stichting-jarige-job/feed/ 0 The Economic Board’s kick off with Mopinion software https://mopinion.com/the-economic-boards-kick-off-with-mopinion-software/ https://mopinion.com/the-economic-boards-kick-off-with-mopinion-software/#respond Fri, 06 Dec 2019 14:48:57 +0000 https://mopinion.com/?p=28645 The Economic Board recently started collecting customer feedback using Mopinion software. Curious as to their motives with our software, Mopinion decided to dig a little deeper and learn more about their intentions with our software as well as feedback goals in general. The Economic Board is a Triple Helix collaboration between government, knowledge institutes and […]

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]]> https://mopinion.com/the-economic-boards-kick-off-with-mopinion-software/feed/ 0 How Canterbury City Council leverages online feedback https://mopinion.com/canterbury-city-council-customer-centricity-online/ https://mopinion.com/canterbury-city-council-customer-centricity-online/#respond Mon, 11 Feb 2019 07:00:38 +0000 https://mopinion.com/?p=19191 Canterbury City Council (CCC) is the local authority for the City of Canterbury, which is situated in the county of Kent, United Kingdom. Canterbury City Council, a relatively new client of Mopinion, works with a relatively small in-house team that includes research, analysis, service design, development and content design skills. This team’s goal? Giving their […]

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]]> https://mopinion.com/canterbury-city-council-customer-centricity-online/feed/ 0 How government agencies & NGOs can achieve online customer centricity https://mopinion.com/government-agencies-ngos-online-customer-centricity/ https://mopinion.com/government-agencies-ngos-online-customer-centricity/#respond Thu, 07 Feb 2019 07:00:02 +0000 https://mopinion.com/?p=18806 More and more government agencies and NGOs are starting to focus on what is called ‘the online citizen experience’. In fact according to an Accenture survey, nearly 65% of public service leaders have claimed that a personalised, online citizen experience is one of their highest priorities. However, in order to achieve this, these agencies must […]

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]]> https://mopinion.com/government-agencies-ngos-online-customer-centricity/feed/ 0 GDPR Data Processing Addendum & Processor Contract Templates https://mopinion.com/data-processing-addendum-processor-contract-template-gdpr/ https://mopinion.com/data-processing-addendum-processor-contract-template-gdpr/#respond Thu, 19 Apr 2018 12:02:30 +0000 https://mopinion.com/?p=15251 Mopinion has been working closely with its legal team to ensure it’s platform and services are in compliance GDPR as well as guarantee that all the necessary legal documentation has been drawn up and in line with the new regulation. This documentation includes a new Data Processing Addendum (to Terms & Conditions) and a GDPR […]

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]]> https://mopinion.com/data-processing-addendum-processor-contract-template-gdpr/feed/ 0 Nederlandse Loterij doesn’t gamble with customer experience https://mopinion.com/customer-story-nederlandse-loterij-doesnt-gamble-with-customer-experience/ https://mopinion.com/customer-story-nederlandse-loterij-doesnt-gamble-with-customer-experience/#respond Fri, 20 Oct 2017 08:58:06 +0000 https://mopinion.com/?p=11655 Nederlandse Loterij, the famous Dutch lottery, offers several wonderful games of chance in the Netherlands, such as the Staatsloterij, Lotto and TOTO. These games help the Nederlandse Loterij achieve its main ambition, which is contributing to a happier and healthier Holland. You may also know the Nederlandse Loterij as being one of the largest sports […]

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]]> https://mopinion.com/customer-story-nederlandse-loterij-doesnt-gamble-with-customer-experience/feed/ 0 How CNV Vakmensen uses online feedback for content optimisation https://mopinion.com/customer-success-story-how-cnv-vakmensen-uses-online-feedback-for-content-optimisation/ https://mopinion.com/customer-success-story-how-cnv-vakmensen-uses-online-feedback-for-content-optimisation/#respond Thu, 20 Jul 2017 07:00:19 +0000 https://mopinion.com/?p=10512 CNV Vakmensen is a modern labour union that addresses work and income interests. One of the largest in the Netherlands, its members benefit daily from the knowledge CNV Vakmensen has accrued since its establishment in 1896. This knowledge is shared with members in every stage of life: whether the member is studying, employed, seeking employment […]

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