digital feedback

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How TUI leverages a multichannel digital feedback solution

How TUI leverages a multichannel digital feedback solution

Discover your smile. Those are the famous words of market leading travel organisation, TUI. Via numerous channels (TUI.nl, TUI travel...

Erin Gilliam Haije

Erin Gilliam Haije 17/03/2017

Online customer feedback volumes per industry

Online customer feedback volumes per industry

Got your digital customer feedback programme up and running but not sure what to expect in terms of feedback volumes? You’re not alone...

Erin Gilliam Haije

Erin Gilliam Haije 07/03/2017

4 tips for ecommerce companies who want to collect digital feedback

4 tips for ecommerce companies who want to collect digital feedback

The headstone to a sustainable customer-retailer relationship, increased online conversions and improved customer loyalty, online customer...

Erin Gilliam Haije

Erin Gilliam Haije 13/02/2017

Blog Round-Up: Online Feedback Articles of 2016

Blog Round-Up: Online Feedback Articles of 2016

We’ve gathered some interesting articles from various online marketing portals and communities about customer feedback. These experts...

Erin Gilliam Haije

Erin Gilliam Haije 01/02/2017

Digital Customer Experience Trends for 2017

Digital Customer Experience Trends for 2017

According to Forrester, 72% of businesses say that improving Digital Customer Experience is their top priority. So where do we see it...

Erin Gilliam Haije

Erin Gilliam Haije 23/01/2017

What is event-driven feedback?

What is event-driven feedback?

Event-driven feedback is online user feedback collected using triggers based on visitor behavior. It is essentially a way of capturing the...

Erin Gilliam Haije

Erin Gilliam Haije 12/12/2016

4 Things “The Donald” can teach us about Digital Customer Feedback

4 Things “The Donald” can teach us about Digital Customer Feedback

Well it’s official. Love him or hate him, Donald Trump will be the new President of the United States come January 2017. The last one...

Erin Gilliam Haije

Erin Gilliam Haije 01/12/2016

4 effective tools for putting online feedback into action

4 effective tools for putting online feedback into action

Ever been put into a position where an online customer is asking you a question about a specific issue and he presumes you can pick up...

Pieter Hotke 28/11/2016

Digital Customer Experience Benchmark 2016

Digital Customer Experience Benchmark 2016

The Digital Customer Experience Benchmark 2016 reveals that most major European companies still remain in the beginning stages of...

Kees Wolters 16/11/2016

5 tips that will make you rethink your current online feedback strategy

5 tips that will make you rethink your current online feedback strategy

Are you serious about listening to your online customers or is your website feedback tool just a vanity project? A lot of feedback tools...

Kees Wolters 03/11/2016

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