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A 360-degree customer journey is a set of ideas and methods meant to take you from vague promises of being “customer-centric”...
Key Questions to ask in an Online Feedback Software Demo
If you’re reading this then you’ve probably already signed up for a demo with an online feedback software company. Nice going! This is...
TechTarget: A Digital Feedback-Fueled Approach to Personalisation
TechTarget defines personalisation as a “means of meeting the customer’s needs more effectively and efficiently, making interactions...
How to Lower Customer Churn Rates with Digital Feedback
Let’s be honest – no one wants to lose customers. In fact, high customer churn rates are the absolute worst nightmare of just about...
Why Online Feedback is Vital for Ecommerce Managers
The ecommerce industry has experienced a tremendous amount of growth in the past decade. Having jumped from 3.5% of all retail sales in...
GDPR Readiness: New Data Masking Options for Visual Feedback
Mopinion’s platform has undergone several changes in order to meet the requirements of GDPR. Among these changes is the modification of...
How Expresso Fashion & Claudia Sträter use Customer Feedback
Expresso Fashion and Claudia Sträter are two well-known Dutch fashion brands with stores in the Netherlands, Belgium and Germany....
Decathlon rolls out Mopinion feedback software in 23 countries
We are delighted to share that the world’s largest sporting goods retailer, Decathlon, is now using Mopinion’s feedback analytics...