insights & action Archives - Mopinion https://mopinion.com/tag/insights-and-action/ Customer Feedback Intelligence For Digital Enterprises Mon, 13 Nov 2023 10:57:14 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 What is a Voice of the Customer survey? Tips, templates and more https://mopinion.com/voice-of-the-customer-survey/ https://mopinion.com/voice-of-the-customer-survey/#respond Wed, 06 Sep 2023 07:31:29 +0000 https://mopinion.com/?p=50567 Your customers have a lot to tell you, but are you listening? And with listening, we don’t mean only checking the data they provide you with. The truth is, most organisations aren’t. A Gartner marketing survey found that a mere 14% of companies have a 360-degree view of their customers. Meanwhile, there are a number […]

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]]> https://mopinion.com/voice-of-the-customer-survey/feed/ 0 Feedback Analysis Made Even Easier – Introducing Direct Insights https://mopinion.com/feedback-analysis-made-even-easier-introducing-direct-insights/ https://mopinion.com/feedback-analysis-made-even-easier-introducing-direct-insights/#respond Thu, 08 Jun 2023 13:12:12 +0000 https://mopinion.com/?p=85632 We’ve just released a brand-new unique feature called Direct Insights, the easiest and fastest way to analyze all your incoming feedback. With just one click, you’ll now have instant insights from your feedback forms. You heard that right – it’s that simple. We’ve completely automated the process of creating a unique dynamic dashboard per feedback […]

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]]> https://mopinion.com/feedback-analysis-made-even-easier-introducing-direct-insights/feed/ 0 Feedback inbox reimagined: get insights faster than ever https://mopinion.com/feedback-inbox-update/ https://mopinion.com/feedback-inbox-update/#respond Thu, 22 Sep 2022 13:02:23 +0000 https://beta-site.mopinion.com/?p=78108 Our feedback inbox overview page is a popular place. Here you can quickly scan through incoming feedback to gauge your performance, spot trends, assign tags and labels, and more. Now streamlined and improved, you can gather relevant information more easily from this page. Save time by getting key information and data quicker than ever thanks […]

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]]> https://mopinion.com/feedback-inbox-update/feed/ 0 A Fresh Look For Improved Customer Feedback Management https://mopinion.com/feedback-management-update/ https://mopinion.com/feedback-management-update/#respond Wed, 09 Mar 2022 08:56:37 +0000 https://mopinion.com/?p=49351 When Mopinion was first developed, the customer experience industry was just starting to blossom. Since then, the CX market has well and truly boomed, changing as other industries grow with their customers. In fact, the customer experience management market is projected to grow to $14.5B by 2024. As the industry, (and the world) changes, so […]

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]]> https://mopinion.com/feedback-management-update/feed/ 0 Behind the Feedback: Schedules & Templates for Exports https://mopinion.com/behind-the-feedback-schedules-templates-for-exports/ https://mopinion.com/behind-the-feedback-schedules-templates-for-exports/#respond Mon, 13 Dec 2021 15:29:20 +0000 https://mopinion.com/?p=47860 Here at Mopinion we are once again reflecting on the recent release of not one, but two brand new and improved features, Schedules and Templates for exports. This release strives to save you time and effort, by automating the process of exporting feedback data. In this Behind the Feedback story, you will discover everything there […]

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]]> https://mopinion.com/behind-the-feedback-schedules-templates-for-exports/feed/ 0 Schedules & Templates for Exports Are Live! https://mopinion.com/schedules-and-templates-for-exports-have-arrived/ https://mopinion.com/schedules-and-templates-for-exports-have-arrived/#respond Tue, 07 Dec 2021 08:08:23 +0000 https://mopinion.com/?p=47704 With a little help from you, our customers, (and your useful feedback) we are always able to identify any missed opportunities within our system and quickly get to work improving our user’s experience. So, without further ado… May we present to you some further improvements to our export feature: Schedules and Templates for exports! Say […]

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]]> https://mopinion.com/schedules-and-templates-for-exports-have-arrived/feed/ 0 Product Update: Enhanced exports, notifications and more… https://mopinion.com/product-update-enhanced-exports-notifications-and-more/ https://mopinion.com/product-update-enhanced-exports-notifications-and-more/#respond Tue, 14 Sep 2021 10:06:11 +0000 https://mopinion.com/?p=46035 Once again, it’s about time for another exciting Mopinion product update! This time, we’ve got lots of new features and updates for you, including a brand-new notifications feature that will allow you to see what’s happening inside the product in real-time. Not only that, we’ve also enhanced our exports as well as much more innovative […]

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]]> https://mopinion.com/product-update-enhanced-exports-notifications-and-more/feed/ 0 Enhanced Exports: It’s live! https://mopinion.com/enhanced-exports-its-live/ https://mopinion.com/enhanced-exports-its-live/#respond Thu, 02 Sep 2021 07:22:24 +0000 https://mopinion.com/?p=46189 You spoke, we listened. With a little help from our customers, (and their useful feedback) we are always able to identify any issues within our system and quickly get to work improving our user’s experience. So, without further ado…   Welcome Enhanced Exports to the Mopinion platform! From completely new features to the optimisation of […]

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]]> https://mopinion.com/enhanced-exports-its-live/feed/ 0 Behind the Feedback: Enhanced Exports https://mopinion.com/behind-the-feedback-enhanced-exports/ https://mopinion.com/behind-the-feedback-enhanced-exports/#respond Fri, 02 Jul 2021 04:32:48 +0000 https://mopinion.com/?p=44733 Mopinion is gearing up for the release of an improved feature called ‘Enhanced Exports’; a release which will strive to both simplify and speed up the process of exporting feedback data to Excel for our users. In this Behind the Feedback story, you will discover everything there is to know about this handy feature and […]

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]]> https://mopinion.com/behind-the-feedback-enhanced-exports/feed/ 0 Behind the Feedback: Multiple Data Sources in One Chart https://mopinion.com/behind-the-feedback-multiple-data-sources-in-one-chart/ https://mopinion.com/behind-the-feedback-multiple-data-sources-in-one-chart/#respond Wed, 02 Jun 2021 07:53:53 +0000 https://mopinion.com/?p=44159 Mopinion recently introduced a new feature within the Mopinion platform which enables users to compare multiple data sources – for example from different feedback surveys – in one chart. In this Behind the Feedback story Product Manager Jos van der Kooij shares how Mopinion leveraged qualitative insights from its users and extensive market research to […]

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