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Latest Posts
Online customer feedback management specialist to showcase how its solutions can help businesses to monitor and tailor their customer...
Avoiding the 4 Pitfalls of CX Management Strategy
On an almost daily basis I speak to companies about their thoughts and strategies on providing the best possible customer experience and...
Embracing the Benefits of your Enthusiastic Customers
When it comes to customer loyalty it’s very easy for businesses to focus on those people that have had problems or issues and want to...
NS (Dutch Rail): Improving online conversions
NS (Dutch Rail) is the largest railway company of the Netherlands. NS transports almost one million Dutch travelers every day. The NS...
Taking customer experience management to the next level
Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’...
Skoda: Optimising Overall User Experience
Skoda is a large automotive from the Czech Republic. It is one of the oldest car companies in the world after Daimler-Benz, Opel and Fiat....
The User Experience in the Age of Self-Tasking
The User Experience in the Age of Self-Tasking – FREE Live Event Join us Live on Thursday November 20th, at 1pm Eastern/10am Pacific...
Without real time insights you lose customers
A great many companies continue using market research institutes that collect data through extended surveys in order to evaluate their...