digital feedback Archives - Mopinion https://mopinion.com/tag/digital-feedback/ Customer Feedback Intelligence For Digital Enterprises Fri, 08 Dec 2023 08:19:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 How to collect website feedback https://mopinion.com/website-feedback/ https://mopinion.com/website-feedback/#respond Fri, 08 Dec 2023 07:00:14 +0000 https://mopinion.com/?p=87996 Collecting website feedback and developing a voice of the customer program has many benefits: From improving user experience and customer loyalty to boosting your conversion rate. However, there isn’t a clear-cut way to give your website visitors a voice. It all depends on what your goals are. There are many things to consider before setting […]

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]]> https://mopinion.com/website-feedback/feed/ 0 Online Surveys 101: Everything you need to know https://mopinion.com/surveys/ https://mopinion.com/surveys/#respond Mon, 23 Oct 2023 09:09:31 +0000 https://mopinion.com/?p=87231 Surveys, surveys, surveys. They’re all the hype among digital organisations today. In fact, the use of online surveys has witnessed a substantial surge in recent years, with over 80% of businesses employing this method to collect feedback and make data-driven decisions. Not only is it a quick and effective way to gather relevant data from […]

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]]> https://mopinion.com/surveys/feed/ 0 Best Online Survey Software and Questionnaire Tools in 2023 https://mopinion.com/best-online-survey-software/ https://mopinion.com/best-online-survey-software/#respond Fri, 13 Oct 2023 07:00:35 +0000 https://mopinion.com/?p=11172 Since the emergence of customer feedback, online survey software and questionnaire tools have evolved into something entirely different. Having started as a solution more in the realm of traditional survey tools with long lists of questions and anonymous respondents, online survey software have managed to stay ‘in fashion’ among online marketers. This ongoing popularity is, […]

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]]> https://mopinion.com/best-online-survey-software/feed/ 0 7 Alternatives to GetFeedback CX and Digital https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/ https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/#respond Tue, 26 Sep 2023 09:49:05 +0000 https://mopinion.com/?p=86778 If you are here, you are probably looking for competitors or alternatives to GetFeedback. GetFeedback is a customer experience and survey platform that helps collect and analyse feedback from its customers. Sounds familiar right?! GetFeedback offers multiple products and services, like a big CX platform and GetFeedback Digital, which is essentially a reworked version of […]

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]]> https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/feed/ 0 Mopinion gets ISO certification (again!) https://mopinion.com/mopinion-gets-iso-certification-again/ https://mopinion.com/mopinion-gets-iso-certification-again/#respond Thu, 29 Jun 2023 10:13:37 +0000 https://mopinion.com/?p=85772 At Mopinion, we take pride in offering a great user and customer experience (that’s why we love feedback), along with the best possible data security. We’re thrilled to share some fantastic news: on June 18th, 2020, Mopinion was awarded the coveted ISO 27001:2017 certification. It’s like receiving a gold star for our commitment to customer […]

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]]> https://mopinion.com/mopinion-gets-iso-certification-again/feed/ 0 How feedback helps insurance companies overcome digitalisation challenges https://mopinion.com/feedback-helps-insurance-companies-overcome-digitalisation-challenges/ https://mopinion.com/feedback-helps-insurance-companies-overcome-digitalisation-challenges/#respond Tue, 28 Mar 2023 07:11:00 +0000 https://mopinion.com/?p=84823 With the migration to digital, many insurance companies are actually experiencing increased friction rather than a smoother online experience. So what can we attribute this to? In most cases, we can blame it on the fact that their digital channels still aren’t sufficiently optimised enough for policyholders to successfully achieve their online goals; a matter […]

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]]> https://mopinion.com/feedback-helps-insurance-companies-overcome-digitalisation-challenges/feed/ 0 Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed https://mopinion.com/financial-services-digital-feedback/ https://mopinion.com/financial-services-digital-feedback/#respond Thu, 02 Mar 2023 07:05:14 +0000 https://mopinion.com/?p=84244 The financial services industry has its digital CX priorities in order (for the most part), according to Mopinion’s recently published Digital Customer Experience Benchmark report. In fact, lined up closely with the ecommerce and travel industries in terms of its survey results, the only industry that performs higher is software and technology. What’s particularly interesting […]

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]]> https://mopinion.com/financial-services-digital-feedback/feed/ 0 Create online content that converts with these user feedback templates https://mopinion.com/create-online-content-that-converts/ https://mopinion.com/create-online-content-that-converts/#respond Thu, 21 Apr 2022 07:56:45 +0000 https://mopinion.com/?p=50108 Creating and publishing valuable, relevant, and consistent online content is a great way to attract and retain a clearly defined audience. It’s also one of the key ways in which digital-first businesses drive online conversions – such as signing up for a demo or making a purchase. But you don’t need a lesson from me […]

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]]> https://mopinion.com/create-online-content-that-converts/feed/ 0 How to Get the Most Out of Conversational Feedback https://mopinion.com/conversational-feedback-best-practices/ https://mopinion.com/conversational-feedback-best-practices/#respond Mon, 28 Mar 2022 13:47:18 +0000 https://mopinion.com/?p=49714 What is a conversation? Typically, an exchange of sentiments, observations, opinions, or ideas, a conversation supplies social support. It establishes a connection between the participants. Unlike other, traditional methods of gathering insights, conversational surveys allow you to leverage the power of conversation. In this article, we’ve researched and outlined some best practices for leveraging conversational […]

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]]> https://mopinion.com/conversational-feedback-best-practices/feed/ 0 What is Conversational Marketing? https://mopinion.com/conversational-marketing-hot/ https://mopinion.com/conversational-marketing-hot/#respond Tue, 22 Feb 2022 07:10:53 +0000 https://mopinion.com/?p=48999 Relatable. Personal. Fast. Human. There are a number of reasons why more and more organisations are incorporating conversational marketing into their greater marketing strategies. The term – first coined by marketing and sales company, Drift – has taken hold of the marketing world and is changing the way we communicate with our prospects and customers. […]

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